|Company Type:||Independent Repair Service|
Willing to train one who enjoys working with customers and Techs and talking about cars. We take of our customers and the community by keeping vehicles maintained and repaired correctly in a timely manner.
§ The ideal candidate will possess natural leadership skills; “taking charge” of the duties and responsibilities of the advisor position by being accountable and communicating responsibly and effectively with customers, co-workers and management.
Roles & Responsibilities of Advisor/Service Writer include, but are not limited to:
§ Greet and interact with customers by phone and in person. Schedule and coordinate service and repairs. Offer and schedule customer shuttle service as needed.
§ Monitor and track progress of repair or service and maintain contact with customers providing updates and estimated completion times.
§ Offer required/recommended service and repair by taking care of customer wants and needs, utilizing excellent customer service.
§ Estimate required/recommended service and repair ensuring accuracy and profitability with a focus on quality, thoroughness and honesty.
§ Answer and facilitate customer questions and concerns, using expert technical knowledge and professional customer service skills.
§ Strictly adhere to company policies. Also required to adhere to Environmental Protection Agency laws and practices.
§ Remain flexible, anticipate change and create positive outcomes.
§ Must be a team player
§ Confident and Self-motivated
§ Possess excellent grammar, spelling and writing skills
§ Interested in a professional career path
§ Multi-task with ease
§ Pro-active, not re-active
§ Energetic with a pleasant demeanor
§ Motivated and highly organized
§ Excellent Communication Skills
§ Drivers License w/ Clean record
§ Automotive Customer Service Writing Experience
§ Current Knowledge of Automotive Systems and Parts
§ Basic PC Experience (i.e. Windows 7 and newer, AllData, Mitchell1, Microsoft Word & Outlook)
§ Ability to type
Full time, regular position
Monday-Friday from 7:30 a.m. - 5:30 p.m. (weekends off)
Benefits (after completion of 90 day eligibility) include:
§ Paid Holidays
§ Company sponsored employee health insurance allowance
§ Paid training
Compensation: Depends on experience
PLEASE DO NOT ATTEMPT TO CONTACT THE SHOP.
No calls Interested candidates should respond to this ad with a resume to: [...] or
[...] Repair Service Inc
2071 15th St SW
Mason City, IA 50401
1. CURRENT resume (including your most recent position, even if you are currently working-we will be discreet).
2. Salary requirements and/or salary history
3. Three (3) Professional references and one (1) personal reference with working phone numbers and extensions.
Candidates will be subject to a criminal background investigation and drug screen
Certifications / Qualifications
|Monday||7:30AM - 5:00PM|
|Tuesday||7:30AM - 5:00PM|
|Wednesday||7:30AM - 5:00PM|
|Thursday||7:30AM - 5:00PM|
|Friday||7:30AM - 5:00PM|
Job last updated Nov 29, 2016.