[...]® – The Company of Choice
[...] Is Hiring Diagnostic Techs Nationwide!
Due to the skyrocketing success of [...]’s Tech-Assist Hotline, we are expanding the team to locations across North America. We are looking for the best diagnostic pros in the industry. Grab this opportunity to join an elite team of automotive experts!
We are looking for positive, motivated, self-starters to join our elite team of automotive professionals. The [...]® Automotive Support team is committed to delivering superior customer service, innovative diagnostic strategies and trustworthy advice to help [...] customers become more efficient and profitable.
Founded in 1986, [...], an AutoZone® company, has more than 88,000 automotive repair and collision shop subscribers and is the industry’s leading provider of manufacturers’ service and repair information, shop management software and business solutions for the automotive repair and collision industries
We recognize that our success directly depends on the success of our employees. If you enjoy working in a team-oriented, cooperative, challenging and rewarding environment, [...] may be the place for you.
[...] is an Equal Opportunity Employer.
An Automotive Diagnostic Consultant is responsible for guiding [...] customers through automotive diagnostic and repair procedures by phone or web based communications. The details of the diagnostic and repair cases can then be recorded in the Experience Based Repair Solutions (EBRS) database. Automotive Diagnostic Consultants need to maintain a positive, on-going relationships with [...] customers to ensure trust and create a strong basis for continued customer loyalty.
Guide and verbally assist [...] Tech-Assist customers and prospects with vehicle diagnosis and repairs by providing expert automotive advice based on personal experience, collaboration and research.
Contact customers to confirm that the guidance or fix provided solved the issue.
Utilize administrative tools to input repair information into the system for future publication into the EBRS database.
Contribute suggested repairs to [...] Community and monitor forum-members’ posts for accuracy and adherence to forum guidelines
General responsibilities: Email communications, participate in meetings, committees, and other duties as assigned. Assist other individuals, groups or departments when necessary to support internal and external customers and company objectives. Participate in software testing and any other special project or assignment as needed.
Required Education & Experience
Level of Formal Education: High school diploma or equivalent
Area of Study: General education, Automotive and/or Diesel technology
Years of Experience: Minimum 6 years
Type of Experience: Professional automotive diagnostic and repair
Required Certifications or Technical Skills
Current ASE Master Automobile certifications A1 – A8 (or equivalent)
Extensive experience and knowledge of automotive diagnostic methodologies and system operating strategies
Strong skills in using electronically delivered automotive information programs (such as: [...], OEM websites, Identifix, Mitchell On-Demand, Technical forums)
Exceptional customer service and problem solving skills
Proficient computer skills – Windows based applications such as: MS Office (Excel, Word, Outlook), Adobe and various internet browsers
Proficient data entry and typing skills
Must pass an Automotive Diagnostic Consultant written examination
Additional / Preferred Certifications and Skills
The following certifications and skills would be helpful:
Associate’s degree or equivalent in Automotive and/or Diesel technology
ASE L1 certification
Automotive instructor experience
Shop owner/manager experience – ASE C1 Automotive Service Consultant certification
Bilingual, second language (Spanish, French, other)
European manufacturer-specific diagnostic and repair experience and training
Diagnostic and repair experience on light duty/medium diesel vehicles - ASE A9, L2 certifications
Collision repair – body, frame or paint repair experience – ASE B-series certifications
Certifications / Qualifications
Job last updated Nov 29, 2016.