I went thru the same thing. I also got the impression that they did not stock much of anything. their warranty , service and parts are junk. I got pay-pal involved and finally got my money back. Avoid this firm. It's some sort of scam.
We order a computer got it 18 days later , installed , wouldn't shift out of gear , called and called , no callback , finally they call and offer to replace said ide like a refund , was told no refunds so sent it back , got one 22 dats later put it in wont start , so we got a different local one , i called and complained over and over , and sent it back to this day no refund or credit now 6 month later