References
OPEN: Tattoo goof
OPEN: Whether to laugh or cry
OPEN: Employers are Different
THEORY: The Whole Vehicle
MANAGE: Identifix or AllData?
MANAGE: Broken cars don''t pay the bills
MANAGE: Broken cars don''t pay the bills
MANAGE: ''Here''s your bill for what we couldn''t do''
MANAGE: Getting rid of oil change services?
ISSUES: Steve Brotherton - His legacy and impact
Video