This policy of Claims Services Group, LLC (referred to as “CSG", “we”, “us” or “our”) explains our policy concerning the collection and processing of personal data, and tells you about your privacy rights and how the law protects you. CSG respects your privacy and is committed to protecting your personal data.
Our International Automotive Technicians Network (referred to as “iATN”) websites and services are not intended for use by minors under the age of 16 and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with privacy and other notices we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. For example, there are separate privacy notices for employees and job candidates. Those privacy notices supplement this policy. CSG is part of the Solera group of companies. Other companies in the group may have their own privacy policy.
Important Summary for Members:
You can click through to the specific areas set out below.
Claims Services Group, LLC
Attn: Data Privacy Champion
1301 Solana Blvd, Bldg. 2, Suite 2100
Westlake, TX 76262
1-800-745-9649
Email address: privacy@solera.com
Our Data Privacy Champion has been appointed to ensure that personal data is processed according to law and this notice. In many jurisdictions, you have the right to make a complaint at any time to a supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns so please contact us first.
CSG is the controller of personal data collected and processed. For questions relevant to the EU, our data privacy champion, Marco Iriarte, is in Spain and can be contacted through the email address above. You may have a right to make a complaint to regulatory agencies about collection and use of personal data but we would appreciate your contacting us first.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed, such as de-identified or anonymous data. We follow the law in each applicable jurisdiction in determining what constitutes personal data.
We may collect, use, store, and transfer different kinds of data which we have grouped together as follows:
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as it does not directly or indirectly identify you. For example, we may aggregate Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We collect Special Categories of Personal Data about you, such as race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, criminal convictions and offences only where required to provide services to you or our customers.
We offer members the ability to post free text comments. Any information in those comments is stored in our system.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. We will get your express opt-in consent before we share your personal data with any company outside the Solera group of companies for marketing purposes.
We may provide additional notices to you of the purpose of and basis for collecting the data. In general, we collect information for purposes and on the basis shown below:
Purpose of Collection | Lawful basis for processing |
To provide services to you or your employer |
Performance of a contract with you Our legitimate business interests (provide requested services) |
To manage payments and recover money owed to us |
Performance of a contract with you Our legitimate business interests (to recover debts due to us) |
To display interactive content | Performance of a contract wth you |
To provide customer service |
Performance of a contract wth you Our legitimate business interests (recording service provided) Comply with legal obligations |
To enable you to participate in competitions and other marketing activity |
Performance of a contract with you Our legitimate business interests (improve our services and analytics) Comply with legal obligations |
Administer and protect our business |
Our legitimate business intersts Comply with legal obligations |
Data analytics | Our legitimate business interests (to improve our products and services) |
To make recommendations to you about goods and services that may be of interest |
Our legitimate business interests (to develop our products and services and grow our business) Your consent to serve ads from 3rd parties based on your geographic location (not your actual identity) |
To provide promotional offers | To fulfil your requests |
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
The following table provides additional information on the personal information collected in the last twelve months:
Categories of Personal Information collected | Categories of Sources of such Personal Information | Purpose for which the Personal Information was collected | Categories of third parties with whom the Personal Information is shared |
Identification Data |
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Vehicle Data |
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Biometric Data |
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Technical Data |
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Usage Data |
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Geolocation Data |
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Employment Data |
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Education Data |
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Marketing and Communications Data |
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We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need-to-know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
CALIFORNIA
Under certain circumstances, you have the right to:
NOTICE TO CA RESIDENTS: Where we receive valuable consideration for the provision of personal data to third parties, we do so as a service provider for a third party. We do not sell information that identifies a person to other businesses. We have not sold personal information within the last twelve months.
NEVADA
Nevada residents have the right to opt out of the sale of their personally identifiable information. While we do not intend to sell personal information, Nevada
customers have the legal right to opt out even if their information is not currently being sold. Use the webform at www.iatn.net to make a request.
European Union
Under certain circumstances, you have the right to:
DATA RETENTION: HOW LONG WILL YOU USEMY PERSONAL DATA?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us. More specifically, and without limiting the generality of the foregoing, by law we have to keep basic information about our customers for at least 5 years after they cease being customers for tax, financial auditing, and record keeping purposes.
We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
NOTICE RE: INTERATIONAL TRANSFERS: Personal Data is transferred from the EU and Switzerland to the United States, Mexico, and India.
OTHER JURISDICTIONS
You may have rights under data protection laws in relation to your personal data. Contact us for more information.
If you wish to exercise any of the rights set out above, please contact us via the webform (Exercise Your Rights link) in the footer of this website or through the contact information set out above.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. If your request provides an email address, or our records contain your email address, we may ask you to verify your identity through such address. Where additional information is required, we try to ask only information that can be corroborated through our records. We may also ask you for further information in relation to your request to speed up our response.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within forty-five days (or thirty days for residents in the EU). Occasionally it may take us longer. If so, we will notify you and keep you updated. If we deny your request, we will explain the basis for such denial. We will keep a record of rights requests and responses for at least twenty-four months in a log that will not be used for any purpose other than for record-keeping and analytics.
COLLECTION OF PERSONAL DATA
The websites collect personal information from interaction with visitors to the websites through direct interaction with the user and devices that access the
website. We collect the information to provide information requested by the user and to improve our products and services. We share the personal information with
our vendors who assist us in providing the website and service requested by the user and other companies in the Solera group of companies.
Connecting With Members Through Other Services. We may advertise on other social networks, such as Facebook and Twitter, to connect with past and current members. These networks typically provide a mechanism for us to target our members by matching email address, phone number and similar information. No third party is permitted to use our members' information in ANY way other than to help us target our advertisements. For Facebook and Twitter, those services never receive the email or phone number. For Twitter advertisements, we use MailChimp to securely exchange the targeting information.
Industry Sponsors. CSG has industry sponsors that subsidize the network and provide support to members. At no time do we share personal data with these companies without your express consent.
Business Sponsor Pages. Business or Business+ premium members receive a web page on iATN to advertise their services to the public. These members control what information they wish to share although the default web page includes the phone number and street address of the business, if it is represented as doing business with the general public.
Member Directory. Members agree as part of registration to allow display of their full name, company name, position, city, state, and country in our member directory that is viewable to anyone browsing the iATN web site. Members who do not wish to have their information displayed can cancel their iATN membership. The directory will be updated within one week.
Interactive Content. Some personal information is displayed with all interactive content created on iATN including but not limited to messages posted to the forums, TechHelp help request system, chat rooms, etc. Do not submit content if you do not wish personal information to be displayed.
Private Email from Members: CSG does not reveal your email address to other members. Your email address may be visible with content you submitted on the network. We also enable communication with you through the use of a form on our website but this does not display your email address.
This website collects the following types of personal information for the purpose shown below:
Categories of Personal Information collected | Purpose for which the Personal Information will be used |
Identification Data |
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Vehicle Data |
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Biometric Data |
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Technical Data |
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Usage Data |
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Geolocation Data |
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Marketing and Communications Data |
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Employment Data |
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Education Data |
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Aggregated Data, such as statistical or demographic data, may be derived from your personal data but is not considered personal data in law as it does not directly or indirectly identify you.
Version Number | Version Date | Changes made from Previous Version |
v.1. | July 7, 2020 | ----- |
v.2. | December 31, 2021 | Reviewed notice; updated date; International Automotive Technicians Network entity name replaced by Claims Services Group LLC - throughout the document. |