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International Automotive Technicians Network
Misperceptions, I think I have it right this time.
Posted to Open Discussion Forum on 5/16/1999 5 Replies

There is a misperception in our industry. The misperception is that the customer thinks and believes as we do. We think that our definition of a quality repair is the same as theirs. We think that what is important to us is important to them as well. In truth,... Login to read more.

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