Service Advisor – European Automotive Specialist [...] Automotive
[...] Automotive is a growing, high-end automotive repair facility specializing in European vehicles. We are seeking an experienced and professional Service Advisor who excels in client relations and is passionate about delivering an exceptional customer experience.
Our ideal candidate understands the standards associated with premium European brands and can communicate clearly, confidently, and knowledgeably with a discerning clientele.
Key Responsibilities:
Greet clients in a professional, welcoming manner and create a premium service experience
Prepare accurate and detailed service estimates for European vehicles
Advise clients on recommended maintenance and repair needs, with a focus on transparency and trust
Act as the liaison between clients and technicians, ensuring clear communication of approved work
Manage inbound calls and schedule appointments efficiently
Perform follow-up “Thank You” calls to ensure customer satisfaction
Coordinate and execute service reminders and next-appointment scheduling
Qualifications:
Prior experience as a Service Advisor, preferably in a European or luxury automotive environment
Strong customer service and communication skills
Ability to multitask in a fast-paced, detail-oriented setting
Professional appearance and demeanor
Familiarity with European vehicle maintenance and repair is highly preferred
Why Join [...] Automotive:
Work in a modern, high-end shop environment
Be part of a growing, reputable business
Opportunity to build lasting relationships with loyal clients