Responsibilities • Assume Responsibility for shop under the owner of the business. • Coach/Manage 2 Technicians • Diagnose and repair various makes and models. • Develop specials to provoke more business • Update/Create social Media sites to offer promotions. • Suggest new ideas and ways to increase customer volume. • Slammed a homemade jingle on the guitar for the radio station as a creative way to advertise the business. [...] • Introduced a tire machine and alignment machine to the small shop. • Presented ideas for a tow service and ways to use the service such as AAA. • Developed the company website which is still in use today. o [...] o Wrote a vision and mission statement. o Placed Coupons on the page. o Created a facebook page. o Took the pictures Accomplishments Upon the opening of a new location, we increased our NEW Customer basis by 300 customers in one year with the help of social media. Changed the sales strategy for customer retention.

Manage an independent Automotive repair and towing shop. Supervise 2-5 employees. As the Service Manager, Service Writer, Parts Manager, and Dispatcher for 24 hr Tow Truck service light-medium duty I ensure technicians and drivers have everything they need to do the job. I maintain and create relationships with vendors, and manage commercial accounts to offer additional services as well as create monthly service specials to increase my customer base. I also manage and maintain a 24/7 Towing, and repossession operation to supplement the repair shop.

Responsibilities • Under the direction of the Service Manager; Welcome customers to the facility, listen to the concerns of the customer regarding their automotive needs, and ensuring those concerns are addressed. • Offer additional services recommendations as suggested by the automotive manufacturer. • Create detailed estimates as diagnosed by a technician, and interpreting the findings to the customer. • Process warranty claims and manufacturers recalls. • Flagging technicians for their work as well as Keep Technicians Productive. • Ensure customers are satisfied with their experience to maintain customer retention.

Responsibilities • Supervise and maintain store operations under Store Manager. • Hire/Coach/Schedule/Manage employees. • Set Planograms and maintain store appearance. • Assist D.I.Y. Customers and suggestive sell. • Develop commercial accounts and maintain relationship with local shops. • Monitor inventory, and place orders. • Effectively reduce store “Shrink” (Stepped down to Part-Time Status Feb 2014). Accomplishments Manage employees; writing work schedule; assisting General Manager; reduced store "shrink." Developed some new relationships with commercial accounts.