Automotive Manager/Service Advisor For Hire in Anne Arundel County, Maryland - iATN Auto Pro Careers

Actively Looking for Manager/Service Advisor jobs and is willing to relocate for the right position.

Experienced professional with a background in management, budgeting, operations, service, training, sales, and program design/implementation gained through working with large and small corporations in the automotive and non-profit sectors. BA Accounting, Loyola (College) University Maryland.

Held 7 of the original 8 ASE certifications (no Automatic Transmission or L1) but allowed to lapse when I moved into management. Currently, renewing.

Skills & Knowledge

Carlines

Asian
Domestic (US)
Heavy Duty

Skills

10+ years Automobile Service Consultant

10+ years General Service

10+ years Management

Tools and Equipment

I like when we are able to re-purpose an existing tool in our collection. Who would have thought the original 18mm spark plug chaser would be renamed M18x1.5 O2 thread repairing tool!

Work Experience & Education

Student - Ceu

1972–Present

I take advantage of all educational opportunities as this is a proven way to stay current in our business. I have participated in education training sessions provided by manufacturers, industry and trade associations, and automotive specialty training centers.

Associate Director

2004–2015

· Responsible for day-to-day operation of automotive non-profit

· Customization and implementation of Salesforce program database

· Inventory Control

· Oversee operation of 10 Bay Service Facility

· Service/Repair/Towing logistics

· Oversee MVA/Online vehicle registration operation.

· Prepare departmental budget and reports

· Oversee DOT and FMC compliance for in-house towing operation.

· Assist in program development and requirements.

· Secure and develop Sponsor Agency relationships.

· Develop and maintain program repair and supply partners.

· Coordinate vehicle warranty issues and repairs.

· Supervision/Training of personnel.

Facilities management.

Manager, Technical Information Resources

1999–2004

Project manager Technical Information Call Center. Design and implementation of project to include software sourcing (Goldmine CRM/Crystal Reports) and database design (MS Access). Manage day-to-day operation of technical service call center. Provide over the phone diagnostic assistance to service technicians. Design and expand technical database. Develop and author technical bulletins, tips, and procedures. Provide technical clinic information. Provide solutions and test procedures to identify crux of problem. Validate and process warranty and labor requests. Determine causes of and solutions for unit malfunctions. Identify recurring issues and provide resolution.

Heavy Duty Fleet Specialist

1998–1999

· Sell and market product lines to heavy duty and industrial distributors and fleets.

· Conduct product and Fleet Certification training.

· Promote new products to distributors and fleets.

Prospect and define growth potential in territory

Territory Sales Manager

1986–1997

· Manage sales and marketing of product lines for territory .

· Prospect automotive stores and service facilities for new business.

· Train installer and store personnel in product use, system design, service procedures, S.A.E. guidelines, and federal requirements.

· Develop and implement local marketing programs to pull product sales through to installer level.

· Make inventory evaluations and adjustments utilizing store and local sales history.

Student - BA Accounting

1974–1978

Accounting, tax, business law. For-profit and non-profit procedures studied. Post baccalaureate study in corporate finance and statistics.

Profile last updated Aug 25, 2015.

Candidate #1232Manager/Service Advisor in Anne Arundel County, Maryland

Skills & Knowledge

Work Experience & Education

Candidate #1232
Manager/Service Advisor in Anne Arundel County, Maryland