Developed the process and team to perform remote diagnostics of European Vehicles to include: Porsche, Audi, Volkswagen, Volvo, Jaguar, Land Rover, Mercedes Benz, BMW, Mini, Maserati and Ferrari. Processes were developed from the ground up, to include pre-scanning, post scanning , coding and calibrations to include ADAS Calibration. Personally handled over 5200 vehicles last year and our team handle over 10k. Report writing, communication with both the customer and the body shop. Educating and building the staff as we grow. High customer sanctification and increasing penetration into the North American Market.

Run the day to day operations of servicing high end luxury vehicles. Staff the service and parts department. Control work flow to include scheduling and processing work. Personally performed and trained our staff to use Advanced diagnostics using Autologic (Mercedes and BMW), Autel Maxisys (General Device to include Jbox) , Xentry, ODIS, PIWIS.

Establish and maintain all facets of the automotive repair business, customer service, advanced diagnostics, repair

Maintained a top 3 rating in the entire state of Florida for customer pay sales while maintaining a customer satisfaction rating of over 97%

Worked directly with the Dealer Technical Specialist in the region to provide solutions for the most challenging repair issues

Helped to improve the overall service experience by creating and teaching best practices

Established a technology education program for a private school, develop, grow and maintain the school's technology infrastructure, educate students K-12 in technology, develop and educate staff on the usage and best practices for Information Technology in education

Helped to establish the new shop in a rural area, training other technicians and support staff. Heavy emphasis on advanced engine performance, electrical / electrical systems along with general repairs.

The repair shop went from $13k in total repairs per month to over $100k in a very short period of time and still maintains there leadership of the market in their area

Automotive Technician (‘85-’‘89) with a heavy emphasis on electrical systems, advanced engine performance and emissions, helped to train other technicians in fuel system management, advanced engine performance and best practices in repair.

Service Manager (‘89-’93) established a new shop management system, worked to improve our repair processes, technician performance and overall customer satisfaction. Service sales increased over 75% over that period of time we maintained an average of $145k per month