Actively Looking for Manager jobs and is willing to relocate for the right position.
Highly skilled and dependable with over 30 years of hands- on experience in all facets of the automotive service and repair industry.
Contribute to the growth of an organization through team building, problem solving, top quality workmanship and a focus on customer communication and education.
Expertise in advanced diagnostics, electrical, hybrid systems: provide leadership to the organization to increase repair accuracy, minimize loss time and increase customer satisfaction
Participate in continuous training and professional development activities to maintain current knowledge of rapidly advancing automotive technologies
Tools and Equipment
Full SnapOn Tool box with many specialty tools, Scope, Scanners, TPMS, Hybrid Electrical tools, J Box, too many to list.
European Vehicle Diagnostic Specialist (Team Lead)
Developed the process and team to perform remote diagnostics of European Vehicles to include: Porsche, Audi, Volkswagen, Volvo, Jaguar, Land Rover, Mercedes Benz, BMW, Mini, Maserati and Ferrari. Processes were developed from the ground up, to include pre-scanning, post scanning , coding and calibrations to include ADAS Calibration. Personally handled over 5200 vehicles last year and our team handle over 10k. Report writing, communication with both the customer and the body shop. Educating and building the staff as we grow. High customer sanctification and increasing penetration into the North American Market.
Service and Parts Director
Run the day to day operations of servicing high end luxury vehicles. Staff the service and parts department. Control work flow to include scheduling and processing work. Personally performed and trained our staff to use Advanced diagnostics using Autologic (Mercedes and BMW), Autel Maxisys (General Device to include Jbox) , Xentry, ODIS, PIWIS.
Owner / Operator
Establish and maintain all facets of the automotive repair business, customer service, advanced diagnostics, repair
Assistant Service Manager
Maintained a top 3 rating in the entire state of Florida for customer pay sales while maintaining a customer satisfaction rating of over 97%
Worked directly with the Dealer Technical Specialist in the region to provide solutions for the most challenging repair issues
Helped to improve the overall service experience by creating and teaching best practices
Established a technology education program for a private school, develop, grow and maintain the school's technology infrastructure, educate students K-12 in technology, develop and educate staff on the usage and best practices for Information Technology in education
Automotive Technician / Shop Foreman
Helped to establish the new shop in a rural area, training other technicians and support staff. Heavy emphasis on advanced engine performance, electrical / electrical systems along with general repairs.
The repair shop went from $13k in total repairs per month to over $100k in a very short period of time and still maintains there leadership of the market in their area
Service Manager / Automotive Technician
Automotive Technician (‘85-’‘89) with a heavy emphasis on electrical systems, advanced engine performance and emissions, helped to train other technicians in fuel system management, advanced engine performance and best practices in repair.
Service Manager (‘89-’93) established a new shop management system, worked to improve our repair processes, technician performance and overall customer satisfaction. Service sales increased over 75% over that period of time we maintained an average of $145k per month
Profile last updated Nov 20, 2019.