Repair center profits increased 20 percent after the first month on site. Assumed lead Electric Vehicle, Hybrid Electric Vehicle, Advanced Diagnostic, and Electrical roles for 4 South San Francisco Bay repair centers. Performed duties on-site and remotely. Procured all tools and equipment for mobile diagnostic support van, set-up van, traveled to all 4 shops to complete advanced diagnostics and advise managers, service writers, and technicians. Primary contact and EV Steering Committee member for 1 of 3 Electric Vehicle repair centers. Procured and set-up all EV service equipment. Trained technicians on EV Safety practices and procedures. Started technician training, development, certification program. Assessed each technician, developed a personal plan, coordinated with dispatching to assign technicians specific types of work, mentored technicians 1 on 1. Researched and presented technicians with online training materials and ASE certification study guides. Proctored federally mandated air conditioning 609 certification training and exams. Supported recruiting efforts and interviewed potential technicians. Primary contact and lead for repair facility tooling and equipment, organization, improvements, construction.

Professional consulting and service for automotive, construction, and marine industry. Designed, planned, managed, and completed custom automotive, marine, and construction projects from start to finish. Managed and mentored apprentices and skilled workers. Procured all materials needed. Generated business and increased clientele strictly by word of mouth, personal networking, and social media. Each and every project led to increased scope of work and referrals due to excellent customer satisfaction. Authored comprehensive automotive car owners guide / promotional book for the largest Subaru operation consisting of a used car dealership, salvage yard, body shop, and complete repair center. Developed curriculum for internal seminars to inform and educate customers. Contracted with auto repair facilities as lead technician, service writer, dispatcher, and interim shop manager.

Completed complex vehicle diagnostics, factory recommended preventative maintenance, general repair, and emissions testing, diagnosis and repair. Completed factory training on all vehicle systems and achieved factory Expert and Hybrid Electric certifications. Educated staff and customers about technical issues. Developed labor cost guide for all vehicle services and repairs to ensure consistency among all teams. Assisted management with work process improvements, facilitated meetings to promote better communication and collaboration between sales, service, and parts departments. Led my team in customer satisfaction and productivity, surpassing goals.