Ron Elledge Owner at MotorTec, Inc.
Complete pos. Sent mine in for repair 2 weeks after purchasing it because it lost over half of it's original torque. A few weeks after getting it back and it lost torque again. Next step is to get Snap-On to give me a refund. This thing is GARBAGE. STAY AWAY.

If I could give it zero stars here I would.

Snap-On, are you reading this?
(iATN Note: At the time of review, this product was titled "18Volt 3/8 Impact Driver by snapon").