Thomas Ping Owner at Ping's Automotive Srv.
We have had the same experience Michael Robinson has with this tool. Snap On replaced it once, updates, resets ect. Absolute worst tool I've purchased from Snap on in 40 years. They will also tell you no one else has problems.
James Kuhns Owner/Technician at Auto Tech Solutions
Our experience mirrors yours as well. And that's precisely what our Snap-On guys tells us, but I don't believe it for a second.
Michael Robinson Manager/Technician at Milford AutoWorks
I am glad I was not the only one to experience the issues with it. Tech support did state that they did not have many problems with it, which I didn't completely believe. Thanks for your input, Thomas.