Brian Nigoff Owner/Service Advisor at Brian's Bluegrass Automotive
Wish I would have listened to my gut and/or read all the negative complaints before I even talked to these guys.
I was cold called by a salesman from Mitchell1 to tell me about Prodemand, their automotive information website. The salesman told me clearly that there was no obligation to buy, and I had 90 days to try the service to decide if I liked it. The salesman's pitch included a statement that their product is superior to the other services that I am using.
I found out that their product was inferior to the other services I am currently using. I emailed them to cancel my service, to which they did not respond. After a few days, I called them to cancel, and the CSR I spoke with said that would have to be handled by the sales person. When I spoke with the salesperson, he said that he would have to submit my cancellation request to a committee for review.
He also told me that I was under a non-cancelable "contract" for two years. The sales person that sold me the trial never mentioned any "contract" especially a non-cancelable contract. I explained that the salesperson I spoke with misrepresented their service, and that it was they who were not fulfilling any contract.
He said the committee would decide in 5-7 business days, and that he would let me know. He did not let me know anything in that timeframe, so I called him back. He said that he forgot to submit it to the committee, but that he would do it this time, and let me know in 5-7 business days. Later, he called and said the committee reviewed their records, and they would not let me out of the contract because I was past the 30 day trial period.
So the company misrepresented their service to make a sale, did not disclose the terms of the trial, did not perform as promised, forgot about my cancellation request, then decided to hold me to a contract that I never knowingly entered into.