ProDemand Mitchell 1
ProDemand
Product Reviews
A couple of months ago I received a bill from a previous year. Very strange, so I made four different attempts on 4 different days to reach customer service. I had paid the related monthly invoice on time and had the cancelled check. I was on hold each time from 20 minutes up to one hour. Never reached a single person. What a joke. Customer service, at least in accounts receivable is a joke. I even called the sales line. Told that person the stor
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I also had a billing issue when they did an update in October 2025 where their software just randomly billed me over and over. They were aware of the problem when we called at said it would be fixed the next billing month 5 month later they are still reviewing it with no resolution. The people that you get to in customer service after you spend literally hours on hold waiting for someone to pick up are so nice and so patient, but you can just hea
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I have been using Mitchell for over 20 years. It has gone downhill over the last ten years. Lots of information is unavailable. The majority of the hyperlinks on the wiring diagrams do not work. I currently have a billing issue and after two hours on hold with customer service my issue was not resolved. I am waiting for a call back but it has been over 48 hours now. It’s too expensive to be the total trash heap that it is. I’ve had enough. I reco
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