I had the same experience, found the product lacking, cumbersome and time consuming. I had the tech rep come and train us but it took him 20 minutes to write a simple RO with 1 item. Then they pulled the same bs. I threatened them and they buckled but I had written documentation of every meeting with notes about every promise and representation they had made. Rip Off report .com is the place to go, As well as your local small claims court. Every negative review you can create may help another unsuspecting shop owner from wasting there time and money.