Good tool--had to change the laptop and misplaced the software cd--hard to get a copy from anywhere--customer service not very helpful.
Jeffrey with ATS Escan saw my comments and called me. He remoted in to my laptop and walked me through the download. Tried it on a vehicle and found out that I had my drivers for usb needed to be updated since it was having problems. This was a problem with my laptop and had nothing to do with the Escan software. Jeffrey was very respectful and knowledgeable and is a great asset to the company he repesents. He had me up and running in no time. Thanks Jeffrey--you are awesome!!!