Founded in 1987, Identifix, (known then as Autoline Telediagnosis) started out as an auto repair hotline offering live technical assistance to professional shop owners and technicians seeking a trusted second opinion and additional expertise on various vehicle issues.
Direct-Hit provides information on diagnostic short-cut tests and confirmed fix procedures. These are created from millions of calls to the Identifix Repair Hotline. Fixes are collected from over 100,000 techs in the field and validated by in house ASE Master technicians, producing experience-based fix information.
Within the Direct-Hit product OEM service information is also provided for 97% of +96MY vehicles and over 98% coverage for all U.S. vehicles in operation.