Norm Spurgeon Owner at Norm's Auto Repair
I would have to mirror the comments stated by Danny from Canyon Automotive. We changed from NAPA TRACS and have had RO Writer for 12 years. We changed because TRACS was NAPA specific and RO Writer was supposed to handle any supplier. We've have had numerous crashes, updates, system upgrades, replaced all of our computers twice, replaced our network switches, had RO Writer support remote in many, many, many times, have spoken directly with the he
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Denny Mandeville Owner at Canyon Automotive
We have had this shop management program for over four years. It is just like that kid in high school- it has a lot of potential, but it is just not stable. This last year, especially, has been a nightmare. As we have gotten comfortable and tried to use its capabilities we have found flaws support never heard of. In daily, normal use, it just randomly freezes or crashes- lots and lots and lots of crashes- have to reboot. They have two tiers of s
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