Mitchell 1 ProDemand Reviews
Eric Obrochta Owner at South Main Auto Repair
23 hrsCompany is a train wreck. It's what you'd expect with anything Snap-On dips their fingers in. Poor customer service and even worse service info. Definitely do not waste your money with them.
Kenneth Heim Owner at Virginia Hills Automotive
Dec 16, 2024Puts the S in suck. Prodemand and Social crm are absolutely useless.
Here's the scam, our rep, Jim out of Fresno says "try social crm out for 3 months and if you don't like it, we'll cancel it before you have to pay for it". Read more...
Here's the scam, our rep, Jim out of Fresno says "try social crm out for 3 months and if you don't like it, we'll cancel it before you have to pay for it". Read more...
Michael Guerrero Technician at Airport Auto Center
Mar 6, 2022Whats up with prodemand? Hasn't worked since friday. Does anyone have any info on the subject? I have been trying since friday to no avail it doen't even load all it does is say no internet connection which i know is a lie cause i am now and have been able to access other web pages, just not this one.
Alexandru Sepsei Owner at Autovision51llc
Jan 20, 2022Dave is the most professional , knowledgeable and helpful individual ever, i have been hassling him for years with anything that i didnt know how to do myself and he always went way beyond to help me, from information to anything i ever needed , not once was he rude or impatient, thats why i will always use ProDemand Mitchell1 , good help is hard to get and Dave is a blessing to have working there
Richard Morin Owner at Motorcar Alternatives, LLC
Sep 10, 2021My experience with ProDemand is largely good. I do have trouble finding things from time to time. The wiring diagrams are awesome. Anytime the info is not yet in the system I simply call in and within an hour it is emailed to me.
Charlie Payne Owner at RepairTech Automotive and DITY
Aug 15, 2021Much like all of your shops we use Mitchell1 alongside ALLDATA Repair and Diag, and DirectHit. None of them are perfect. I tend to use ProDemand when to quickly shag down codes or groups of them. Likewise, finding an oddball component with the component locator is quick sometimes. ProDemand also links in with the SnapOn scanner in manner for which I have no patience. The integration with the newest SnapOn scanner demo was impressive. Invoices
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Tim Martin Manager/Service Advisor at Shertzer Lawn Care
Aug 9, 2021I cannot agree with the comments of Mitchell1 being a bad company to deal with. I have been with them since 1996 and have had excellent service from them both with the product and with the customer service. I would wish that more companies would have the same customer service that Mitchell1 has. To me clear, when I call, I give my name, business name, location, account number, and then describe the problem I have. So far, in 26 years, I have call
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Rick Back Owner at Car King Auto Care Center
Aug 3, 2021Mitchell 1 as a company is absolutely horrible. Their customer service is non existent. The data is only right some of the time and they are lacking many procedures. European coverage is anemic. We have all very experienced techs and only need to look procedures up rarely. When we do, they are almost never there. We are considering dropping ProDemand all together as we mostly have to use Google anyway. Good luck if you decide to get involv
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Dmitry Tepelboym Technician at Tolker Auto Service
Jan 26, 2021Don't use this company!!! they are very expensive and not customer friendly. They will stick you with contract and overcharge you !!!!!
Tim Robinson Owner/Technician at RMW Automotive LLC
Jan 23, 2019112 coconuts a month is extremely expensive for this non user friendly, non intuitive product. The more they try to fix it the worse it gets. It does not work seamlessly with the manager program. That's sad.