Average Rating
Tim Robinson Owner/Technician at RMW Automotive LLC
112 coconuts a month is extremely expensive for this non user friendly, non intuitive product. The more they try to fix it the worse it gets. It does not work seamlessly with the manager program. That's sad.
Bryan Russell Owner/Technician at Duffy's Auto Service
I wish they never created Pro Demand. I find it hard to navigate, hard to look up simple quotes on. What was wrong with Mitchell On Demand 5? I still use On Demand but they recently removed the search feature. I think to force us into using ProDemand even if we don't want to use it. Pro demand is hard on my eyes. I do not like the format at all. I know that there are many positives to it, but why can't we have both???
Mark Headley Owner/Shop Foreman at Mark's Expert Auto Service, Inc.
I don't like how it starts out by having you enter all the exact vehicle info then much of what you find isn't specific to the vehicle you're working on. The Pro-Demand has been a step backward from the previous Mitchell OD- I've used it since the multiple disc days. I liked how you could enter tech tips that show up at the heading of an issue youre working on. Now it's a convoluted mess. I rely on IdentiFix and Google more often.
Micheal Shewan Owner/Technician at Mike Shewan Ent.
I think it is a waste of money . hard to find what you want . it is faster to google what you are looking for than to waste time looking on pro demand I am thinking of canceling my sub.
Robert Ortolani Owner at B&H Automotive Inc.
As the saying goes, bad news travels the world around before good news even leaves town, or something like that. I'll admit that when Mitchell had both OnDemand and ProDemand running concurrently, I was still using OnDemand more. Then when they pulled the plug on OnDemand, I found myself struggling with ProDemand. Seems like Mitchell "tuned-up" ProDemand, added features, etc, and I like it better than ever. However, the best part of the whole Mit Read more...
Dave Morris Owner/Manager at Morris Automotive
I have had Mitchell for most of my automotive career 30 years. It was good before snap on bought them and took over. No i can honesty say it is worthless!! It takes forever to find anything. I have contacted our rep and he made an appt to come out and show use how to use the system. He canceled the appt and i never heard from him again. It is faster to call them and give them the information your looking for and let them figure it out. Would n Read more...
Jody Beach Owner/Technician at Beach Automotive
I have used ProDemand for years. It is hard to navigate. Yet while it is hard to navigate it also has the most useful information. We also your the Manager side and that plus the wiring diagrams makes the hard navigation worth it. Our parts ordering electronically online has made 100% right part first time order. Well unless parts puller gets the numbers backwards.
Jeff Beckwith Owner/Technician at Beckwith's Auto
I wish I had seen these bad reviews sooner. Used the product (well sort of used it. Ended up using Identifix for most things as it is MUCH better laid out) for a month of my "60 day free trial" and told them thanks but no thanks. Now it's a monthly battle as they keep charging my card.
Richard Morin Owner at Motorcar Alternatives, LLC
My experience with ProDemand is largely good. I do have trouble finding things from time to time. The wiring diagrams are awesome. Anytime the info is not yet in the system I simply call in and within an hour it is emailed to me.
Dean Crittenden Owner at Crittenden's Garage
We have used Prodemand for years and have been satisfied with the product and services, I've only posted this to inform others reading this post that its possible the issues mentioned by the other posts may be a localized issue and not systemic