Mitchell 1 ProDemand Reviews
Adam Marthis Technician/Owner at Twin Cities Transmission
I also had a billing issue when they did an update in October 2025 where their software just randomly billed me over and over. They were aware of the problem when we called at said it would be fixed the next billing month 5 month later they are still reviewing it with no resolution. The people that you get to in customer service after you spend literally hours on hold waiting for someone to pick up are so nice and so patient, but you can just hea
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Max Mahathy Owner at Max's Auto Electric
I have been using Mitchell for over 20 years. It has gone downhill over the last ten years. Lots of information is unavailable. The majority of the hyperlinks on the wiring diagrams do not work. I currently have a billing issue and after two hours on hold with customer service my issue was not resolved. I am waiting for a call back but it has been over 48 hours now. It’s too expensive to be the total trash heap that it is. I’ve had enough. I reco
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Chauster Bolinski Technician at Dee's Auto Repair, Inc.
It so hard to find info. Even their employees could not find them and have to to ask their expert. Each week , i have to call them an average of 30 times to find info. It waste so much of our time. Their display is so hard to look at and so confusing, it worst than alldata. Their display is so smallllllllllll to read them. They dont offer real world pictures of parts location. I have to take pictures and post on it. The only thing i like is th
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Mike Powell Manager/Owner at Autoclinic
Have been with Mitchel for over 20 yeas. They went from #1 to whatever the last place would be. Don't Don't waste your time. You have have been warned.
Aaron Adkins Owner at Adkins Mobile Mechanics llc
I tried pro demand a year ago when I started my business and yes, terrible terrible terrible! Nothing but one problem after another with access! I got the feeling they didn't want my business because I didn't have a shop because I'm a 100% Mobile Mechanic. I had nothing but trouble for about 3 months and I finally left for all data and couldn't be happier
Eric Obrochta Owner at South Main Auto Repair
Company is a train wreck. It's what you'd expect with anything Snap-On dips their fingers in. Poor customer service and even worse service info. Definitely do not waste your money with them.
Kenneth Heim Owner at Virginia Hills Automotive
Puts the S in suck. Prodemand and Social crm are absolutely useless.
Here's the scam, our rep, Jim out of Fresno says "try social crm out for 3 months and if you don't like it, we'll cancel it before you have to pay for it". Read more...
Here's the scam, our rep, Jim out of Fresno says "try social crm out for 3 months and if you don't like it, we'll cancel it before you have to pay for it". Read more...
Michael Guerrero Technician at Airport Auto Center
Whats up with prodemand? Hasn't worked since friday. Does anyone have any info on the subject? I have been trying since friday to no avail it doen't even load all it does is say no internet connection which i know is a lie cause i am now and have been able to access other web pages, just not this one.
Alexandru Sepsei Owner at Autovision51llc
Dave is the most professional , knowledgeable and helpful individual ever, i have been hassling him for years with anything that i didnt know how to do myself and he always went way beyond to help me, from information to anything i ever needed , not once was he rude or impatient, thats why i will always use ProDemand Mitchell1 , good help is hard to get and Dave is a blessing to have working there
Richard Morin Owner at Motorcar Alternatives, LLC
My experience with ProDemand is largely good. I do have trouble finding things from time to time. The wiring diagrams are awesome. Anytime the info is not yet in the system I simply call in and within an hour it is emailed to me.