Average Rating
Micheal Shewan Owner/Technician at Mike Shewan Ent.
I think it is a waste of money . hard to find what you want . it is faster to google what you are looking for than to waste time looking on pro demand I am thinking of canceling my sub.
Robert Ortolani Owner at B&H Automotive Inc.
As the saying goes, bad news travels the world around before good news even leaves town, or something like that. I'll admit that when Mitchell had both OnDemand and ProDemand running concurrently, I was still using OnDemand more. Then when they pulled the plug on OnDemand, I found myself struggling with ProDemand. Seems like Mitchell "tuned-up" ProDemand, added features, etc, and I like it better than ever. However, the best part of the whole Mit Read more...
Dave Morris Owner/Manager at Morris Automotive
I have had Mitchell for most of my automotive career 30 years. It was good before snap on bought them and took over. No i can honesty say it is worthless!! It takes forever to find anything. I have contacted our rep and he made an appt to come out and show use how to use the system. He canceled the appt and i never heard from him again. It is faster to call them and give them the information your looking for and let them figure it out. Would n Read more...
Jody Beach Owner/Technician at Beach Automotive
I have used ProDemand for years. It is hard to navigate. Yet while it is hard to navigate it also has the most useful information. We also your the Manager side and that plus the wiring diagrams makes the hard navigation worth it. Our parts ordering electronically online has made 100% right part first time order. Well unless parts puller gets the numbers backwards.
Jeff Beckwith Owner/Technician at Beckwith's Auto
I wish I had seen these bad reviews sooner. Used the product (well sort of used it. Ended up using Identifix for most things as it is MUCH better laid out) for a month of my "60 day free trial" and told them thanks but no thanks. Now it's a monthly battle as they keep charging my card.
Dean Crittenden Owner at Crittenden's Garage
We have used Prodemand for years and have been satisfied with the product and services, I've only posted this to inform others reading this post that its possible the issues mentioned by the other posts may be a localized issue and not systemic
William Nabers Shop Foreman/Technician at Carmax
I have Pro Demand available along with Alldata and Identifix.I ProDemand is the go to for wiring diagrams and the searchable OEM documents.Makes life a little better when you get your eyes on a bon fide SI doc and a readable wiring diagram.
Mark J. Swank Manager/Educator/Instructor at All Automotive
I had the same experience, found the product lacking, cumbersome and time consuming. I had the tech rep come and train us but it took him 20 minutes to write a simple RO with 1 item. Then they pulled the same bs. I threatened them and they buckled but I had written documentation of every meeting with notes about every promise and representation they had made. Rip Off report .com is the place to go, As well as your local small claims court. Every Read more...
Michael Gagnon Owner at Gagnons Tire and Auto Center
I started to try them out and when they faxed me the paper work I went with my gut and said BS .If you have enough faith in your product let me try it for free,it's not like it cost them anything for us to try it. If I were them I would have them insist we receive some kind of training, maybe 30 minutes worth.They let us try it, no contract.Having said that Alldata is not making me happy right now.
Larry Pruitt Owner at Precision Tune Auto Care
I would totally agree with everything Brian said in his review. The same thing happened to me as well. I was told that I have a month to decide whether my shop wanted to keep ProDemand or call and let them know we wanted to cancel. When I called to cancel I went through the same go around as Brian experience. They kept saying that I had signed a contract and that I could not get out of it...that it would continue for 2 years. My techs did no Read more...