Latest Reviews iATN Auto Pro Reviews
Knowledge Base
iATN
- Joseph Craft, Owner at Craft's Auto Repair
So far vary hard to work with and No customer support. Help videos don't work unless you pay a monthly fee for flash. I will be canceling this.
ProDemand
Mitchell 1
- Alexandru Sepsei, Owner at Autovision51llc
Dave is the most professional , knowledgeable and helpful individual ever, i have been hassling him for years with anything that i didnt know how to do myself and he always went way beyond to help me, from information to anything i ever needed , not once was he rude or impatient, thats why i will always use ProDemand Mitchell1 , good help is hard to get and Dave is a blessing to have working there
help
iATN
- Darrin Rye, Owner at Darrin Rye
All the help videos are flash player videos that won't play anymore. You should convert the videos so they are watchable
Manager SE
Mitchell 1
- Kyle Northrop, Owner/Technician at Helena Import Repair
I used this program for 2-3 years, while it was decent to get started it lacked in many ways. They make you sign a contract which renews if you make any changes to the program (adding CRM,texting, etc) The system is a legacy system at best. Think 90's tech here. I made do with it as I don't like change. One day I had several unauthorized charges on my business credit card. I had to get a new card/number, etc.. In my busy day to day I guess I didn
Read more...
ProDemand
Mitchell 1
- Richard Morin, Owner at Motorcar Alternatives, LLC
My experience with ProDemand is largely good. I do have trouble finding things from time to time. The wiring diagrams are awesome. Anytime the info is not yet in the system I simply call in and within an hour it is emailed to me.
ProDemand
Mitchell 1
- Charlie Payne, Owner at RepairTech Automotive and DITY
Much like all of your shops we use Mitchell1 alongside ALLDATA Repair and Diag, and DirectHit. None of them are perfect. I tend to use ProDemand when to quickly shag down codes or groups of them. Likewise, finding an oddball component with the component locator is quick sometimes. ProDemand also links in with the SnapOn scanner in manner for which I have no patience. The integration with the newest SnapOn scanner demo was impressive. Invoices
Read more...
Engine Computer ECM ECU PCM Programmed Plug&Play
Flagship One Inc.
- Peter Plank, Manager at Autotek Services
I HAVE used them on 2 occasions--and my biggest issue with them is lack of communication i recently sent an ecm for a 2005 chrysler 300 to sia--reported in unrepairable after 2 weeks. I ordered a replacement from fs1 online --it took well over 4 weeks to get the finished product--this is my issue with them.
Read more...
ProDemand
Mitchell 1
- Tim Martin, Manager/Service Advisor at Shertzer Lawn Care
I cannot agree with the comments of Mitchell1 being a bad company to deal with. I have been with them since 1996 and have had excellent service from them both with the product and with the customer service. I would wish that more companies would have the same customer service that Mitchell1 has. To me clear, when I call, I give my name, business name, location, account number, and then describe the problem I have. So far, in 26 years, I have call
Read more...
ProDemand
Mitchell 1
- Rick Back, Owner at Car King Auto Care Center
Mitchell 1 as a company is absolutely horrible. Their customer service is non existent. The data is only right some of the time and they are lacking many procedures. European coverage is anemic. We have all very experienced techs and only need to look procedures up rarely. When we do, they are almost never there. We are considering dropping ProDemand all together as we mostly have to use Google anyway. Good luck if you decide to get involv
Read more...
Zed Bull Mini
Various Suppliers
- Allen Stephenson, Technician at Diagnostics on Wheels
I bought one of these a few months ago for the purpose of being able to detect "cloned" keys on Fords. This is important in my job, many Ford programming events require two unique keys and if one key is a clone of the other then the vehicle thinks they're the same key. I've found it very effective for that, you read both keys and see if the "Response" string matches or is different. A match means you have a clone. Since then I have used it
Read more...